FAQ's


FitTrack Dara

What is included with the FitTrack scale?

  • Wireless Bluetooth 4.0 Connectivity (Includes App)
  • Weight Tracking Management for Multiple Users (with the FItTrack Pro App)
  • Vibrant LCD Display
  • Smart-Step Technology
  • Supports Android 4.3, iOS 8 and newer versions
  • Power: Four (4) AAA Batteries (not Included)
  • Scale Range: Up to 400 pounds (181.437 kilograms)

What languages does the FitTrack smart body scale support?

  • Chinese
  • Chinese Traditional
  • English
  • Japanese
  • Korean
  • French
  • German
  • Italian
  • Spanish
  • Portuguese
  • Russian
  • Vietnamese
  • Polish

How often should I replace the batteries in my scale?

Your scale uses four (4) triple-AAA non-rechargeable batteries which last three to six months. Rechargeable batteries can also be used. 

What is the maximum weight limit supported by the scale?

The scale can support a maximum weight of 400 pounds (181.437 kilograms).

What is the minimum weight recognized by the FitTrack scale?

6.6 pounds or 2.9 kilograms. 

Which metrics besides weight are displayed on the scale or in the app?

The scale displays the weight and the scale's status, while metrics are only shown in the app.

Is this scale waterproof?

Waterproof level is IPX-3. It is protected against water spraying up to 55 degrees from a vertical position at 9 liters/min with a pressure of 70-95 kN/m2 for six minutes.

Is the scale safe to use?

FitTrack uses Dual Bioelectric Impedance Analysis to measure body fat, which sends a low electrical current through the body when in use. This low electrical current is unnoticeable and is safe for humans.

Should I use the FitTrack smart scale if I have a pacemaker?

The FitTrack smart body scale uses an electrical current during measurements and is therefore not recommended for anyone fitted with a pacemaker or with an implanted medical device. 

Is the FitTrack smart scale safe for use by pregnant women?

Pregnant women should consult their physicians before using the FitTrack smart scale. We recommend seeking professional advice before using any health-related devices.

I’m 17 years old, why do I only see readings about my body weight and nothing else?

Only the weight measurement is available for users under 18 years of age since younger users have rapidly changing body characteristics due to active body growth.

Can the scale be used without the app?

Yes, the scale can definitely be used as an ordinary scale. You can choose to use the scale without recording your weight on the app.

  1. Can you give useful tips for first time FitTrack users like me?
  2. Do not step off the scale or re-position your body before completing the measurement.
  3. Place the scale on a stable and even surface, such as a tiled floor, to ensure accurate readings.
  4. For several weigh-ins, please wait two to three seconds between users for the display to turn off.
  5. Should you need to move your scale for your next measurement, please step on and off the scale quickly.
  6. The scale display must indicate 0.0 pounds, indicating that the calibration is complete.

Setting Up Your FitTrack Dara

Should the scale require a passkey, what should I enter?

Should your mobile device request a passkey, enter “000000”. You may be required to activate your phone's location service and restart your phone to connect to the scale.

My scale is not connecting to my mobile device, what should I do?

Should your scale not connect to your phone's Bluetooth, reinstall the app or restart the scale. Make sure your iOS or Android device is updated with the latest version.

The scale won’t turn on and the LCD display is blank. What should I do?

Make sure the batteries are installed correctly or replace the batteries. 

How do I re-calibrate the scale?

Step on the scale for 1 to 2 seconds and then step off. The scale will automatically re-calibrate and indicate 0.0 pounds.

Measurement Questions

Why does my scale indicate an incorrect weight?

Scenario 1: "The scale indicates a weight differing by between 4 and 5 pounds, and only shows the correct weight once I have stepped off and on several times" The scale may need to be re-calibrated to show accurate readings. To do this, place the scale on a stable and even surface such as a tiled floor. Step on and off the scale quickly, and it will indicate 0.0 pounds, indicating that the calibration is complete.

Why does the FitTrack Health app only display only my body weight and no other body metrics?

A Bluetooth connection is necessary to record data. Install the FitTrack Health app and log in. Turn on the Bluetooth on your smartphone and step on the scale with bare feet. The app should indicate “connected” and not “connecting,” and all data should be visible. The scale should now show the Bluetooth logo (“B”) as well as your weight.

If that did not work, try these steps:

  1. Clean the surface of the scale and underneath your feet with a damp cloth or towel. Metrics may not be measured if the surface of the scale is not clean or the user’s feet are wet.
  2. Check the age settings in the app. The app will only measure and track users who are over 18 years old. Users under 18 are still growing and experiencing changes in their body, and therefore only their weight can be measured and tracked.
  3. Make sure your feet have direct contact with the surface of the scale. Please do not wear socks while weighing yourself.
  4. Double-check whether the plastic film/cover is still covering the scale’s front. This must be removed to avoid interference with the readings.
  5. Don’t step off the scale too soon. The weighing process is not complete until the progress bar on the display screen flashes three times.

Why does my body composition data differ from those at the gym/clinic?

Don’t worry, this is completely normal! The numbers on your scale may not confer with other measurement methods and professional medical instruments since it is a home-use scale intended for reference. Your FitTrack scale uses dual bioelectric impedance analysis (BIA), which is a common method for estimating body composition, particularly body fat. The BIA method is a cost-effective and accurate means to estimate body fat percentage.

Why do %fat, %muscle, and %water comprise 122% of my total body weight?

It is normal for these three indices to add up to more than 100% since water is present in both fat and muscle tissue.

What does the scale measure?

FitTrack Smart Body Scale measures 17 essential health factors including weight, body fat, muscle rate, hydration, bone mass, visceral fat, BMR, BMI, protein, and body age. 

Does the scale sync with Apple Watch?

Unfortunately, FitTrack Smart Scales do not currently sync with the Apple Watch.
Does the scale work with a computer? Not right now! We are working on that development.

FitTrack Health App

Where can I download the FitTrack Health app?

The FitTrack Health is available from the App Store or Google Play Store. You can also search “FitTrack” via Google to install the program.

What is the cost of the FitTrack Health App?

The FitTrack Health app is FREE!

Does the FitTrack Health app access any private information?

NO! Your FitTrack Health app will never access private information. 

Why does my Android device ask to grant FitTrack access?

The access agreement that appears on your phone is an Android system requirement; this notification is not seen on an iOS device. Other mobile applications on Android devices, like MyFitnessPal, present a similar permission request.

Can the FitTrack Scale sync with other apps?

Other apps can be linked to your FitTrack scale such as Fitbit, Apple Health & Google Fit. But to access the functionality as advertised, the FitTrack scale is 100% compatible with FitTrack Health app. The FitTrack Health app is specifically developed for FITTRACK scales. To sync, go to Me—User Settings on your FitTrack Health app and connect to Apple Health, Google Fit, or Fitbit. On an iPhone, Fitbit will sync the latest data only if you exit the Fitbit app (double click the home button and swipe up) and reopen it.

 

How often should my Bluetooth device (mobile device) be near the scale to maintain my measurement history?

There are two ways to transfer data between the scale and mobile device. If your smart device is near the scale when you weigh yourself, the app will automatically connect to the scale through Bluetooth and immediately transfer body metrics to the device. Should your mobile device not be with you when you weigh in, the data will be recorded on the scale and sent to the app when the scale and device are connected. The scale can recognize up to 8 users, separately storing up to 1000 sets of data. Please connect your device to the scale before it reaches its data limit.

 

Can other users see my weight?

Other users will not have access to your data unless you permit them to add your profile to their app. You can use your personal mobile device and app account to maintain privacy.

Does FitTrack work with my iPad?

Yes, FitTrack is compatible with your iPad. At the top left of the App Store, switch your search filtering from iPad to iPhone only to install the FitTrack Health app for iPad.

Can I change units of measurement manually within the apps?

Yes, both the FitTrack and Apple Health apps allow you to change units of measurement from pounds to kilograms and vice versa.

How do I change the units of measurement from lbs. to kilograms or vice versa? 
  1. Open the FitTrack Health App
  2. Profile
  3. Settings (top right corner)
  4. Profile Settings
  5. Units of Measure

You can change the Weight Units to KG vs LBS and Height units to CM vs FT/INCH.

How do I reset my application password?

1. Open the application. 1a. If you are signed in, click "Me" on the bottom right and select Settings. Under Settings, select "Sign out". 1b. If you are signed out, select "Forgot your password?” underneath the Sign In button. 2. Follow the procedure to reset your password.

I received a malware notification from Norton. What's that about?

Norton does not recognize FitTrack and therefore the Norton App Advisor may require the app to be uninstalled. Our technical team is working with Norton to remove this false warning. FitTrack will never access private information. We appreciate your concern about the safety and integrity of your personal data, and we want to assure you that the FitTrack Health app does not use or access private information. Customer satisfaction is our priority and we view the security and privacy of our customers as a top priority. The access agreement that appears on your phone is an Android requirement; this notification does not appear on an iOS device. The permissions window is controlled entirely by Android. You can attempt to register using a fake email address should you not want to provide a personal email.

How do I connect another device? 

  1. Go to your profile icon (very right tab at the bottom)
  2. Click the setting icon on the top right corner
  3. Devices
  4. Search for Devices

I recently started to exercise more, how do I change the app from General to Athlete mode?

There are 3 modes on the app - General, Athlete and Pregnancy. To change modes:

  1. Go to your profile icon (very right tab at the bottom)
  2. Click the setting icon on the top right corner
  3. App Mode

Can data be transferred from FitTrack Pro to FitTrack Health?

Your data will not be transfered over when you login into FitTrack Health. These are two different apps

When will this launch, when can customers officially use this?

FitTrack Health is available starting on November 4th.

Can you change the weight to stones?

Thank you for our feedback, at this time, we only show the weight in lbs and kilos. We are working on adding other weight metrics.

Why is being healthier an option as a goal? I thought losing weight would make me healthier?

Not all of our clients are targeting to lose weight. Some users would like to maintain their weight, but live healthier.

I didn't receive any verification e-mail.

Please check your "junk or spam" folder. Depending on your e-mail system, sometimes these types of e-mails get categorized as spam. If you still have problems with verification please contact us!

I'm an android user. Why don't I have the option to turn on calling, texting and other applications?

Android operating systems are different for each phone device and we are working on making the user experience better for you. Please let us know which Phone Device you use and your Android OS. You may still experience receiving call and SMS notifications on your phone during this time, even if it does not show up on the Message Notifications list yet.

FitTrack Atria

What Can Atria Do?

  • Sleep Tracking & Stages - View your sleep insights, including your time spent in light, deep and REM sleep stages, while receiving personalized insights to help you improve.
  • Heart Rate Tracking - Accurately track calories burned, optimize your efforts during workouts, see your resting heart rate trends and discover your cardio fitness level.
  • Dashboard - Set goals, track progress, and receive a complete picture of your health and fitness—all in the Atria app.
  • Smartphone Notifications - View calls, texts, and calendar notifications on-screen along with push notifications from your favorite apps. Available within reasonable proximity to your phone.
  • 7 Exercise Modes - Yoga, Elliptical, Running, Walking, Climbing, Riding, and Basketball
  • Guided Breathing Sessions - Find moments of calm throughout your day with personalized breathing sessions based on your heart rate
  • Bluetooth 5.0 - Connect FitTrack Atria to wireless Bluetooth headphones to listen to your favorite tunes—without the wires.

Where is Atria Sold?

Atria is available online at getfittrack.com and (coming soon) Amazon

How Long Does the Battery Last?

7 + Day Battery Life. With a multi-day battery life of 7+ days, FitTrack Atria tracks your daily activity without a minute missed.

What Devices is Atria Compatible With?

Atria is compatible with Android 5.0 devices and higher and Apple iOS 10.0 devices and higher. Always ensure that you have the latest version installed on your phone

Can I Change the Watch Face?

Yes, you can. Atria has over 6 different customizable watch faces to suit different occasions

What is the Size of Atria?

Length: 38mm x Width: 10.8mm x Height: 4.2mm

How Do I Set Up Atria?

  1. Download the FitTrack Health app from the Apple App Store or Google Play Store
  2. Make sure Bluetooth is enabled on your mobile device
  3. Open the FitTrack Health app and access Settings
  4. To connect, Atria, tap ‘Connect Device’. To disconnect, tap ‘My Device’ and then ‘Disconnect’

Do You Sell Different Bands?

We are currently developing different bands so you can personalise Atria. Sign up for our newsletter to receive an update when the new bands are available.

How Do I Charge Atria?

Easily plug the charging cable into any USB port and attach the other end of the cable to the backside of the watch face. Charging your device to 100% may take 2-3 hours.

Is Atria Waterproof?

Watch is IP67 waterproof

How Do I Restart Atria?

  1. Swipe left 3 times to Settings
  2. Scroll to very bottom
  3. Restart

What Is Atria’s Return Policy?

If you don’t love Atria, we offer a 30-day money back guarantee. Please contact support for additional information.

Does Atria Have a Warranty?

Atria comes with a 2 Year Limited Warranty. We also have FitCare, a lifetime warranty, available for an additional fee.

Why Won’t Atria Sync?

  1. Open FitTrack Health App
  2. Profile
  3. Devices
  4. Swipe right on your device
  5. Open phone settings
  6. Bluetooth
  7. Forget device
  8. Open FitTrack Health App and sync the device

Does Atria Track My Menstrual Cycle?

Not at this time, but we are currently developing this tracking feature. Sign up for our newsletter to get the latest product updates

How Do I Transfer My Data to a New Phone?

Easily transfer your progress and data by downloading the FitTrack Health app to your new mobile device and login into your FitTrack account.

Can I Listen to Spotify and Other Streaming Services on Atria?

Yes, you can connect Bluetooth headphones and streaming your favorite music.

Does it have a power button and how does it charge?

The FitTrack Atria can be turned on and off by pressing the button located on the right side of the watch. To turn off Atria, press and hold until the FitTrack logo appears on the screen. You can easily charge Atria by plugging the charging cord into a USB port/outlet and place the watch on the magnetic charging cradle. The watch will vibrate when it is connected to the charging cradle.

Does it come with a charger? If not, what kind of battery should I use?

Yes, a charging cord is included when you purchase FitTrack Atria.

Does it come with batteries?

FitTrack Atria has an internal rechargeable battery. Additional batteries are not needed.

What’s the science behind the Atria? How does it get the information?

Atria uses an G-Sensor to calculate the steps that you take and an IC Sensor in the watch to determine your heart rate (beats per minute).

Does it have an Airplane mode?

FitTrack Atria does not have airplane mode at this time. We suggest to turn off the watch when you are boarding the plane.

Do I need wifi to use it?

You do not need WiFi to use Atria. Easily connect Atria to your smartphone with Bluetooth 5.0.

How do I connect to Spotify?

You can easily control your Spotify playlists via Atria. Pause, play, skip forward and back your favorite songs.

How do I connect FitTrack Health to Atria?

  1. Download the FitTrack Health app from the App Store (Apple) or Google Play (Android).
  2. Ensure Bluetooth is enabled on your mobile device
  3. Open the FitTrack Health app
  4. Tap the person icon located on the far right of the menu bar and click “Devices”
  5. Tap “Search for Devices” and choose your watch (ex. HAtria - 794)
  6. Tap “Sync Device”

Is it a 3.5mm port for the headset or can I use it with wireless headphones?

FitTrack Atria connects to your phone using bluetooth and doesn’t have a headphone port. Atria cannot connect directly with bluetooth headphones.

How accurate is the data that it’s giving you?

FitTrack Atria reports within a -/+ 3% (300 grams), which makes it one of the most accurate smartwatches for less than $100.

How far can it detect my phone/device?

You can detect a device up to 10 meters away.

Does it have a memory card?

FitTrack Atria does not have a memory card. We recommend always connecting to the FitTrack Health app to track your progress.

Can I share it on Facebook, Instagram, etc?

If you would like to share your progress with friends, you will need share screenshots of your tracking.

Can I download music in my Atria?

You cannot download music onto Atria. You can easily control your favorite playlists using Atria.

 

What hand should it be advisable to wear? Left or right?

We recommend wearing Atria on your non-dominant hand. For example, if you write with your right hand, wear Atria on your left wrist.

 

How do I control music with my Atria?

Go to the Music icon on Atria and pause, play, skip forward and back your favorite songs.

Does it have physical volume buttons?

To control the volume of your music, easily change it on your Bluetooth headphones or on your smartphone.

Does this have a voice command prompt feature?

Atria does not have a voice command prompt feature.

How do I change the units of measurement from lbs. to kilograms or vice versa

  1. Open the FitTrack Health App
  2. Profile
  3. Settings (top right corner)
  4. Profile Settings
  5. Units of Measure
  6. You can change the Weight Units to KG vs LBS and Height units to CM vs FT/INCH.

Can it detect sleep apnea?

Atria monitors your sleep cycles including light, deep and REM sleep. You will be given a report of how many hours you spent in light and deep sleep. We recommend consulting a doctor to understand if you have sleep apnea.

Does it have its own Operating System?

FitTrack Atria has OS 2.0

Can I access my data on a website?

Unfortunately, you cannot access your data on a website. All of your tracked health data is available in the FitTrack Health app.

How can I use this to sleep better?

After you wake up, you will be shown how many hours your body was in either light or deep sleep. Using the FitTrack Health app, you will be able to see your sleeping patterns. From this data, you can track back to what you did those days/nights that reduced your sleep time and make active changes to improve your sleep. You can also find educational blogs within the FitTrack Health to learn how to improve your sleep. You can also seek medical advice from a doctor if you would like.

What are the alerts? Is there a vibrate mode or only sound notifications?

You can receive notifications from your messenger applications, text, phone calls and more. Yes, we offer a soft notification vibration and working on adding additional features in the future.

Can Atria be directly synced/ connected to a third-party fitness app (eg. FitBit, Google Fit, etc). To access the functionality as advertised, the FitTrack scale is 100% compatible with FitTrack Health app. The FitTrack Health app is specifically developed for FITTRACK scales. To sync, go to Me—User Settings on your FitTrack Health app and connect to Apple Health, Google Fit, or Fitbit. On an iPhone, Fitbit will sync the latest data only if you exit the Fitbit app (double click the home button and swipe up) and reopen it.

Atria Warranty

The FitCare+ Warranty is available to purchase with your FitTrack products.

How does this (Atria) compare to Fitbit?

Atria has everything a fitness tracker needs. We’re able to offer our product at $95 by ensuring we focus on the main feature, which is sleep tracking, steps and activity tracking, heart rate tracking, call and message reminder. Our focus is on the accuracy and providing personalized health insights. With our patented true pulse technology and 3 Axis Sensor, our product is able to accurate measure heart rate, steps, and also Sleep. If someone is looking for a watch that has all of these feature without the gimmicks such as on screen workout videos or payment NFC etc, then it’s the perfect watch for them. However if they’re looking for something more then tracking their health, and need functions such as NFC feature, onscreen video and apps, then this wouldn’t be the watch for them

      FitTrack has been certified by FCC, CE, KC, FDA. For more questions, you can reach us at +1 888-627-4376.