What can we help you with?

FAQ

Set up:

To get started with the FitTrack MyHealth app, simply download the FitTrack MyHealth app on your device.

To register an account on the FitTrack MyHealth app, perform the following steps:

  1. Download the FitTrack MyHealth app

  2. Tap Sign Up

  3. Use a valid, unique email

  4. Provide a valid password

    1. A valid password must contain a minimum of 10 characters with at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 symbol

  5. Validate your email using the verification code sent to your email from the app (4-digit code)

  6. Input your verification code

  7. You have now successfully setup your account

To get started with your FitTrack scale, you’ll need the MyHealth app downloaded to your device. Form here, simply perform the following steps to connect your scale to your app:

  1. Make sure your device's Bluetooth function is on

  2. Open the FitTrack MyHealth app

  3. The option to add a device or connect will be displayed in the top right corner of the app

  4. If you select the Add device option, your app will begin to search for your scale. Once your scale is located, you must select the connection option

  5. Once the connection process is completed, the app will display your device as connected along with a green checkmark at the top of the My Day Homepage

For additional help, please see the guided video here:

Once you’ve successfully completed a weigh-in, your body measurements will be available in your MyHealth app. To complete your weigh-in, perform the following steps:

  1. Open your FitTrack MyHealth app. The MyHealth app must remain open during the entire weigh-in process

  2. Ensure that your scale is connected by viewing the connection status at the top of the My Day homepage

  3. Step on the scale, and your weight will be displayed

  4. The scale will then display flashing zeroes while it analyzes your body composition

  5. Continue to stay standing on the scale until the measurement process is completed

  6. Your My Health app will automatically direct you to your weigh-in results within the body measurements card

A few things to consider:

  • For the most accurate results, we recommend weighing in at the same time every day, ideally first thing in the morning

  • It’s okay if your weight and other metrics fluctuate a little bit from weigh-in to weigh-in; this can be a result of what you ate, drank, or other factors

Troubleshooting:

When your scale is not connecting or communicating to the app, perform the following:

  • Ensure you have our latest app version downloaded

  • Verify that your phone’s Bluetooth function is on

  • Verify that your scale is connected by viewing the connection status at the top of the My Day homepage. Your scale will show as connected along with a green checkmark

If you do not see a connected status with a green checkmark, please try the following:

  1. Reset your scale by removing the batteries on your scale, waiting 30 seconds and then putting them back in

  2. Force close the FitTrack MyHealth app on your device

  3. Go to your phone’s Bluetooth settings. Turn Bluetooth off, then turn it back on

  4. Open your FitTrack MyHealth app

  5. Connect to your scale by selecting add device/connect at the top of the app on the My Day homepage

For additional help, please see the guided video here:

There’s a number of factors that could be impacting your scales ability to display your measurements. If you are experiencing this, start by doing the following:

  1. Reset your scale by removing the batteries on your scale, waiting 30 seconds and then putting them back in

  2. Force close the FitTrack MyHealth app, then reopen the app

  3. Verify that your scale is connected by viewing the connection status at the top of the app on the My Day homepage. Your scale will show as connected along with a green checkmark

  4. Ensure you are doing your weigh-in barefoot and that the scale is placed on a hard flat surface

If you continue to have issues, we’d suggest uninstalling your scale and reconnecting it to your MyHealth app by doing the following:

  1. Ensure that your scale is connected

  2. Select your scale at the top of the app on the My Day homepage

  3. Select your scale within the connected devices page

  4. Select Forget Device (orange print) and confirm to forget device

  5. Force close the FitTrack MyHealth app, then reopen the app

  6. Remove the batteries on your scale and put them back in

  7. Reopen the FitTrack MyHealth App

  8. Connect to your scale by selecting add device/connect at the top of the app on the My Day homepage

  9. Step on your scale and weigh-in

If you have successfully resolved the error, you’ll be able to complete your weigh-in using the following steps:

  1. Step on the scale, and your weight will be displayed

  2. The scale will then display flashing zeroes while it analyzes your body composition

  3. Please stay standing on the scale until the measurement process is completed. This process can take up to 10 seconds

  4. Your MyHealth app will automatically be directed to your weigh-in results within the body measurements card

    Valid instances of an error message:

  • Weight has exceeded the scale’s capacity (max of 400 lbs / 181.437 kgs)

  • Weight doesn’t meet the minimal amount (6.6 lbs / 2.99371 kgs)

  • Scale cannot make contact with your bare feet. In this instance, wipe down the scale & your feet with a damp cloth and try to weigh-in again

  • The battery is nearing the end of its life and needs to be replaced

  • Instability error (scale is on an uneven surface, ex: carpet)

If you are receiving inaccurate measurements the first step is to confirm that your height, age, and app mode are correct within your user profile within your MyHealth app. To do so, follow the below:

  1. Open the FitTrack MyHealth app → Select profile(bottom right) → Select edit Profile (top right) → verify profile info

If the above information is correct, it is possible that your scale needs to be recalibrated. To recalibrate your scale, follow the steps here:

  1. Make sure batteries still have power

  2. Remove and reinsert the batteries

  3. Place the scale on a hard, flat, and even surface

  4. Quickly step on and off the scale

  5. The scale will show 0.0 lbs/kg

  6. The recalibration is now complete

If you are subscribed to MyHealth+ but are unable to access the full experience, please try the following:

  1. Open the FitTrack MyHealth app → Select the “Free Trial” icon at the top of the screen

2. Scroll down the page and select “Restore premium” (see the image below)

If you continue to have issues, verify that your subscription is shown in your device subscription settings by following the steps below.

For users on iOS:

  1. Open your phone's Settings app

  2. Select your name at the top of the screen

  3. Select Subscriptions

  4. Check if the FitTrack app shows up. If the app doesn’t show up in subscriptions, then the user payment wasn’t processed

For users on Android:

  1. Open the Google Play app

  2. At the top right, tap the profile icon

  3. Tap Payments & subscriptions

  4. Under "Subscriptions," check the list for expired subscriptions or subscriptions with declined payment methods 

  5. Check if the FitTrack app shows up. If the app doesn’t show up in subscriptions then the user payment wasn’t processed

General:

Your data transfer depends on whether you previously linked your FitTrack Pro app to Apple Health or Google Fit. Your data will move with you from the point you link your FitTack Pro app to your Google / Apple Health accounts and will be available in the MyHealth app when you move.

If you have not yet migrated to the FitTrack MyHealth app, perform the following steps.

  1. Close the FitTrack Pro app on your phone (make sure it is not running in the background).

  2. Download the FitTrack MyHealth from the App or Play Store and login using your FitTrack Pro email

  3. Complete your onboarding journey and connect your scale

  4. Head to the “Profile” tab in the bottom right app bar and link Apple or Google under "Connected Apps"

  5. After connecting, select the "Data Migration" box shown in the image below and select "Ok" to start the data transfer

  6. Once complete, your historical data should display in MyHealth. If it doesn’t, you can always reach out to our support team at  support@getfittrack.com

If you have already moved over to the MyHealth app but still need to transfer over your FitTrack Pro data, perform the following steps:

  1. Open the FitTrack MyHealth app

  2. Select your Profile in the bottom right app bar

  3. Scroll down to "connected apps"

  4. Select the connected app box

  5. Toggle on Apple Health or Google Fit if you are not already connected.

  6. Select the "Data Migration" box shown in the image below

  7. Select "Ok" to start the data transfer

Q: Do I have to make the switch? What happens if I don’t.

Yes! MyHealth is the new version of our FitTrack app that offers our users many more features and benefits than the current app. In the coming months, we’ll be moving our entire FitTrack community from FitTrack pro to MyHealth. Soon the FitTrack pro app will no longer work, so you must sync your data and move over to MyHealth ahead of time.

Q: How do I avoid losing data in the switch to MyHealth?

Your data will move with you from the point you link your FitTack Pro to your Google / Apple Health accounts and will be available in MyHealth when you move. If you have not yet connected the FitTrack Pro app to Google / Apple Health you will want to connect immediately.

Here’s how to do it:

  1.  Open the FitTrack Pro 

  2. Tap "Me"

  3.  Tap "Sync Health Report." If you have more than one FitTrack Pro user profile, specify which user's data you wish to sync

  4.  Turn on "All Permissions"

  5.  The FitTrack Pro app will now pass your Body Fat %, BMW, Weight, Height, and Lean Body Mass to Apple Health or Google Fit, where it will eventually sync with MyHealth. 

  6. Download MyHealth and login using your FitTrack Pro username 

  7.  Be sure to sync your Apple or Google Health so MyHealth can successfully pull the data from FitTrack Pro 

Q: I seem to be missing data. How do I get it back?

We sincerely apologize for the data loss you experienced. You should have received an email asking you to sync your Apple or Google Health devices ahead of your move to MyHealth. We did this to ensure as much data as possible moved over when you made the switch to MyHealth. The data you see in MyHealth is from the point at which you connected these apps.

The FitTrack MyHealth app is compatible with Apple Health or Google Fit.

To sync with Apple Health:

  1. In the FitTrack MyHealth app, tap on your profile (bottom right)

  2. Tap on Connected Apps

  3. Tap on Connect

  4. Allow FitTrack MyHealth to connect with Apple Health

To sync with Google Fit:

  1. In the FitTrack MyHealth app, tap on your profile (bottom right)

  2. Tap on Connected Apps

  3. Tap on Connect

  4. Go through the necessary steps to connect to Google Fit

  5. Your device may request you to download mobile device management to comply with Google Policy

  6. Allow FitTrack MyHealth to connect with Google Fit

  1. Health- Mode with standard measurement setting. Select this mode if you want a full picture of your health and if your goals are health or weight-related.

  2. Active - This setting is designed for individuals who lead moderate to active lifestyles. If you workout 3-5 or more times each week or have a physically demanding profession, this setting will provide a more accurate result.

  3. Pregnancy - You’re expecting a child. This setting only supports body weight measurement.

To change or view your app mode, perform the following steps:

  1. Open the FitTrack MyHealth app

  2. Select your Profile in the bottom right app bar

  3. Select Edit Profile at the top right corner

  4. Select the Mode Folder

  5. Select Mode

  • Note: only users profiles that are set to female will have the Pregnancy mode option

Mode Accuracy:

Active mode tends to be the most accurate mode for users that lead moderate to active lifestyles. We see more consistent body measurement results for users that fall into the Active category (for users that have as little as 1-2 workouts per week, we recommend “Active Mode” for optimal results)

You can manage or add up to 8 users to your MyHealth account. To do so, perform the following:

  1. Open the FitTrack MyHealth app

  2. Click on the Body Measurements tile or the history tab along the bottom app bar

  3. At the top right of the page, you will see the Primary user’s name

  4. Select the Primary user’s name to bring up the switch profile menu

  5. Select the user you want to switch to or tap the Manage Profiles to add a new profile or manage your current ones

    1. If you want to add a profile, tap add profile  and fill in all details

    2. If you want to remove a user, tap and hold the user to remove and slide to the left. Then tap the delete button.

If a secondary user wants to weigh in, follow steps 1-3 and then step on the scale once their profile loads.

For additional help, please see the guided video here:

To change the units of measurement, perform the following steps:

  1. Open the FitTrack MyHealth App

  2. Select your Profile in the bottom right app bar

  3. Select the settings gear at the top right corner

  4. Select the units folder at the top of the page

Currently we support a number of languages including English, French, German, Italian and Spanish. To change your language within the app, follow the below steps:

  1. Open the FitTrack MyHealth app

  2. Select your profile in the bottom right app bar

  3. Select the settings gear at the top right corner

  4. Under general, you can click on Language and select the desired language (see image below)

  • Please note that for videos, the audio will be in English for all language settings but the subtitles will be displayed as the language currently selected within the app.

To delete a weigh-in, perform the following steps:

  1. Open the FitTrack MyHealth app

  2. Select the Body Measurements tile or the History tab along the bottom app bar

  3. Scroll drown to the Recent section

  4. Expand the section that contains the date you would like to delete using the dropdown arrow

  5. Tap the specific date you want to remove 

  6. Select the weigh-in you want to remove and slide it to the left while holding the tile. Or select the edit button

  7. Tap the delete button (this will be displayed in red) and then confirm the delete in the pop-up

For additional help, please see the guided video here:

To delete a workout or activity, perform the following steps in the app:

  1. Open the FitTrack MyHealth app

  2. On the My Day home page, scroll down and click on the Activity tile (see first image)

  3. Your most recent workout will be displayed or scroll drown to the Recent section. Expand the section that contains the workout you would like to delete using the dropdown arrow

  4. Select the workout

  5. Select the workout you want to remove under the daily log and slide it to the left while holding the tile. 

  6. Tap the delete button (this will be displayed in red) and then confirm the delete in the pop-up

There are multiple ways to view and compare your measurements in the app. To do so, please perform the following:

  1. Open the app → Select History on the bottom app bar. Your History graph will be displayed along with Day, Week, or Month filters.

  2. Under the graph, you will see all your metrics in a horizontal line. Please scroll and choose between any measurement, and your graph will reflect.

  3. Scroll down to the bottom of the history page →There is a “Recent” section where you can select a Month and Year and view specific metrics for each day.

  4. Select the process report tab on the history page → Select between two dates, and your data will be compared.

Note: MyHealth+ is required to view a report beyond 4 weeks.

The FitTrack MyHealth Application is free to download via iOS and Android devices.

A subscription is not required to use all of your favorite features, including detailed body measurements, history tracking, progress & trend tracking, and integration with Apple Health and Google Fit.

To experience all of what MyHealth+ has to offer, you will need to choose either a monthly or yearly subscription. You will have access to helpful educational videos and programs without a subscription, but to move forward with our fitness programs, a subscription will be required. All of our subscriptions come with a 7-day or 30-day trial. Feel free to give the free trial a shot and experience all of the features that MyHealth+ has to offer.

The weight limit of the scale is:

  • 400lbs

  • 181 kg

  • 28 stones

The monthly and yearly subscriptions are the same experiences with different pricing models. The yearly plan is discounted on a monthly average vs. the monthly payment option.

To cancel or manage your subscription, perform the following steps:

How do I manage or cancel my subscription on iOS?

You can manage your subscription through your device settings. Find the step by instructions here: If you want to cancel a subscription from Apple

How do I manage or cancel my subscription on Android?

You can manage your subscriptions through the Google Play app. Find the step by instructions here: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

Yes, you may cancel your recurring subscription at any time. Cancel at least 24 hours before the next renewal date to avoid being charged for the upcoming billing cycle. When you cancel, you are canceling the next billing charge—Premium features will remain available to you until the end of your current paid subscription period, regardless of when you cancel the automatic renewal.

If you’ve never upgraded to Premium or never started a Premium trial before, you are eligible for a free trial period, and the first Premium subscription charge on your credit card will be after the trial. Once the trial ends, your subscription will auto-renew unless you cancel. If you purchased a monthly subscription, you will get charged every month. If you purchased an annual subscription, you will be charged every year.

The MyHealth+ subscription can be purchased directly in the app or on our website

To purchase in the app, follow the steps here:

  1. Open the FitTrack MyHealth app, select the free trial icon on the top of the home screen or Purchase from Nutrition, Plans, or Settings page ( see image below)

To purchase on our website, follow the link here: My Health App

Is the scale safe to use?

  • FitTrack uses Dual Bioelectric Impedance Analysis to measure body fat, which sends a low electrical current through the body when in use.

  • This low electrical current is unnoticeable and is safe for humans.

Is the scale safe for members who are pregnant?

  • Pregnant women should consult their physicians before using the FitTrack smart scale.

  • We recommend seeking professional advice before using any health-related devices.

  • Only Body Weight results will be provided with the scale when Pregnancy mode is enabled.

Health Score:

Developed with leading health experts, your Health Score gives you a holistic and personalized picture of your health. It shows you how healthy you are vs. benchmarks for people similar to you. You can generate your score each week to see how your health is trending, and how your daily habits impact your score. As you incorporate more positive habits, your score will adjust to reflect these changes.

For additional information on Health Score, watch the video here:

Your Health score is displayed directly in the FitTrack MyHealth App. To view your Health score, perform the following:

  1. Open the FitTrack MyHealth app

  2. At the top of the MyDay homepage will be a vertical selection bar (see image below)

  3. Select "My Health Score"

Once your Health score is generated, a Health score tile will be created on the MyDay homepage for easy accessibility.

We created Health Score because we believe that better health begins with better understanding. In order to take the right steps in living a healthier life, it’s important to understand what’s working, and what might no longer be serving you on your health journey. By doing so, you are equipped to make better and healthier lifestyle choices that will help you prevent chronic illnesses and increase your quality of life. 

Today, you'll see that your Health Score is made up of your Body Composition data from your FitTrack Scale. We believe Body Composition is an important and necessary first step in understanding your health. That's why we utilize the metrics that are collected through your Dara scale when you weigh-in. Remember that in order to get the most accurate Health Score, you’ll need to weigh-in at least twice each week.

Soon, your Health Score will be expanded to include activity, nutrition, sleep and heart health simply by syncing your other health products and devices. These pillars are essential to understanding your holistic health.

Future pillars include:

  1. Movement

  2. Nutrition

  3. Stress

  4. Sleep

You should expect to see these other pillars soon and we promise to keep you posted as we get closer to launching them!

Your body composition score will show you exactly how your body is responding to your current diet, activity and lifestyle behaviours.

This is important in helping you understand leading indicators and risks for many chronic health conditions like diabetes, heart disease, and high blood pressure or just how you are progressing toward your goals.

You’ll see that it’s out of 100 and summarizes the factors most closely associated with your overall health, including your body weight, BMI, body fat % and more. These metrics along with your age, gender and height are taken together and assessed to provide a meaningful score relative to benchmarks for people similar in age and gender to you.

Accuracy and Confidence of Health Score:

Health Score was designed with health experts to provide you with an accurate representation of your health. You might notice that you can get a Health Score with just one weigh-in. For the most accurate results we ask that you complete 2+ weigh-ins on a weekly basis. The more weigh-ins, the more accurate your score will be. All of your weigh-ins throughout the week are averaged out to provide you with the most accurate picture of how your body is changing while mitigating inevitable daily fluctuations.

With Health Score, it’s important to consider trends in your score rather than taking a score in isolation. If you receive a score you are unhappy with, don’t be discouraged. Remember that it is more important to see improvements and trends in the right direction through lifestyle changes and action. 

Health Score Ranges:

The following chart outlines the ranges for Health Score

765-900

Excellent

675-764

Great

585-674

Good

450-584

Moderate

297-449

Fair

296 or less 

Low  

In addition to your Health Score, you’ll also see personalized insights about your score, like why it might have decreased from last week, and recommendations to help you improve it. Remember that it’s more important to consider trends in your Health Score rather than looking at one score in isolation. As you action on our recommendations and as we start to understand what type of insights are helpful, we can provide more tailored recommendations to help you achieve your goal. The more you track and action, the more you’ll evolve. And quickly, your score will evolve with it.

You’ll notice that we send weekly insights instead of daily insights. We believe this is what separates us from other health solutions out there. While tracking daily changes can be useful when it comes to fitness; seeing your health trends over longer periods of time is particularly important when looking and understanding leading indicators of certain chronic health conditions. We understand that things like weight, water, and eating habits can change from one day to the next and your health score is calculated with these fluctuations in mind.

Nutrition:

Our Nutrition Plan feature provides you with a custom calorie plan that includes macronutrient and micronutrient goals.

By answering a few questions related to your health goals, your weight, activity level, and your preferred diet, our scientifically backed Nutrition calculator to provide you with a custom plan that will help you reach your desired goals.

Have your goals changed? No problem! You can adjust these nutrition goals anytime in the profile section of your application.

Please consult an expert before starting any nutrition, fitness, or wellness program.

To log food in the app, perform the following:

  1. Open the FitTrack MyHealth app

  2. Select the Nutrition tab along the bottom app bar

  3. Select a food category (like breakfast, lunch, or dinner)

  4. Search for your food in the search bar

  5. Once you find the food you want to log, tap on the “+” icon to add to your meal

  6. The app will prompt you to update the serving type, serving size, and total grams.

Search Food

  1. If you can’t find the food you are searching for or the information does not match

  2. Try using the Barcode scan if available

  3. If you can't find what you are looking for, use the apple with the + icon in the top right corner to create a manual food entry.

  4. Then you can name the food and enter the calorie and macro contents.

  5. Once you save this food item to your favorites you can easily log it the next time around!

For additional help, please see the guided video here:

Here are a few tips to make food tracking ever easier!

  1. Take advantage of the favorites features (the heart icon) and save your favorite and recipes and foods so you can easily log them in the future

  2. Plan your meals for the week. That way you can get your grocery shopping done, set aside a few minutes, and log your meals ahead of time instead of each dayThis will also decrease your chance of forgetting to log during the week

  • Just be sure to add any additional foods that you eat throughout the week.
    Cooking in bulk will make it easier to track because once you log a food once it is quick and easy to do again!

To customize the meals you want to display, perform the following:

  1. Open the FitTrack MyHealth app

  2. Select the Nutrition tab along the bottom app bar

  3. Select “Edit” next to the “Daily Log” section, and from there, you can customize the meals that you want to display.

Customize Meal Cards

    The barcode scan feature is available to MyHealth+ subscribers. To use this feature perform the following:

  1. Open the FitTrack MyHealth app

  2. Select the Nutrition tab along the bottom app bar

  3. Select a food category (like breakfast, lunch, or dinner)

  4. Select the “Barcode Scan” button underneath the search bar(see first image below)

  5. From there, you will use your device camera to scan barcodes. Make sure to bring the barcode near your device so it can accurately detect the barcode.

If the barcode scan is successful, you will see the nutrition information of that food and you can log your servings. If the scan is not successful, you can try again by manually inputting the barcode. If the barcode still is not detected, then that barcode is not in our database yet. You can still log the food manually by entering the name of the dish or its main ingredients.

The FoodScan feature is available to MyHealth+ subscribers. To use this feature, perform the following:

  1. First, start by selecting the nutrition tab at the bottom of the screen.

  2. Then, Select the + icon next to a meal.

  3. Select Food Scan.

  4. Point your camera at the food you are scanning to get a clear picture of just that food.

  5. Remember, you have to scan a single ingredient at a time.

    1. Tip: If you are preparing a meal, scan the ingredients before you prepare and integrate them into your meal.

  6. Choose the food you are scanning from the list of suggestions - If you don’t see what you’re looking for try the Barcode Scanner or entering the food manually

  7. Once the food is selected, you can choose select the correct serving size and number of servings.

    1. Tip: Even if you are scanning a larger meal, be sure to enter the amount you plan to eat for the meal. Ex. If the recipe you are making calls for four servings, be sure to enter just 1 serving.

    2. Once your food is logged you can move onto your second food and repeat the same steps - select food scan, choose the appropriate food from the list, select, add, adjust the serving size, save the item, go back and choose your next ingredient.

    3. Some items will even show up by scanning the container, then simply select the item, ensure to adjust the serving size to what you actually eat during that meal and click save.

  8. Once you are done, click the heart icon to save each food to your favorites, that way the food item will be stored at the bottom of your screen in the favorites section for easy access in the future.

  9. And just like that your meal is tracked, so all that is left to do is enjoy!

To view your micronutrients, you will need to create a calorie goal. You can do this by using the Nutrition Plan to receive your calorie plan or by adding a goal to the profile section. When you have a calorie set, you can tap on the edit button next to the Daily Intake view.

When you press edit, you can then choose from the list of micronutrients available to track. You can add a micronutrient to appear on your nutrition tab by pressing the “+” next to the micronutrient, or removing it by tapping on the “-”. You can also drag and drop to reorder how you want the nutrients to be displayed.

To view your food log history perform the following:

  1. Open the FitTrack MyHealth app

  2. Select the Nutrition tab along the bottom app bar

  3. Select the current date displayed at the top of the app(see first image below)

  4. Select which date you want to view.

You can add or edit your nutrition goals by performing the following:

  1. Open the FitTrack MyHealth app

  2. Select the profile tab in the bottom right app bar

  3. Select “See All” next to goals ( see first image below)

  4. Select the “Nutrition” menu option at the top (see second image below)

  5. From there, you can customize your daily nutrition targets.

To update or delete a meal, perform the following:

  1. Start by opening the FitTrack MyHealth app

  2. Select the Nutrition tab along the bottom app bar

  3. Select the food category your meal or item is located in (like breakfast, lunch, or dinner)

  4. Click edit and then select the food that you want to update

  5. Once the food is selected, you can update the serving type, weight, or the serving size

  6. Click save once you have completed the update

  7. If you want to delete the entry, click the ‘x’ beside any food items you want to delete or slide the food tile to the left and then select delete

  8. Return to the home screen nutrition page to ensure that your item has been updated or deleted

To save food for easy accessibility, perform the following:

  1. Open the FitTrack MyHealth app

  2. Select the Nutrition tab along the bottom app bar

  3. Select the food category your meal or item is located in (like breakfast, lunch, or dinner)

  4. Select the specific food

  5. On the top right of the navigation bar, there is a heart icon. When you tap on that icon, you can save that food to your favorites (see first image below)

Once you set nutrition goals either through our nutrition plan or by adding them on your own in the Profile → Goals section, then you will see those daily goals displayed on the Nutrition tab. As you log food throughout the day, you will make progress towards those goals. If you go over your calories or any of the macronutrients, the visual indicators will change color to indicate how much you went over.

Plans:

Here’s how to join one of our programs:

  1. Open the FitTrack MyHealth app

  2. Select the Plans tab along the bottom app bar

  3. All programs will be displayed. Scroll down to view programs

  4. Select the program you want to join and tap into the workout of your choice. Once you start your workout and watch most of the video, we will automatically enroll you in that program.

  5. You will notice that the program is now added to your current program list. (see second image below) If you watch most of the workout, then the next program on the list will display here for you to quickly jump back in. You can also go directly to the program and select the desired workout you want to watch.

Want to try a workout? Easy! Simply do the following:

  1. Open the FitTrack MyHealth app

  2. Select the Plans tab along the bottom app bar

  3. Navigating into a program and choosing any workout from that program. You can also navigate to the “Classes” tab and choose from any of our curated workout videos (see second image)

To experience all of what MyHealth+ has to offer including educational videos and workout programs, you will need to choose either a monthly or yearly subscription. All of our subscriptions come with a 7-day or 30-day trial. Feel free to give the free trial a shot and experience all of the features that MyHealth+ has to offer.

To filter classes, perform the following:

  1. Open the FitTrack MyHealth app

  2. Select the Plans tab along the bottom app bar

  3. Navigate to the “Classes” tab and tap on “Filters” (see first below)

  4. After you tap on “Filters” you can narrow down the classes list by choosing the filters you are interested in. Scroll all the way down and tap on “Show Results” so the selected filters will be applied. You can always tap on the “Filters” button again to modify or clear your filters.

We want everyone to listen to their body when it comes to working out. That’s why we’ve made sure to include a modifier option for each class. The trainer will walk you through both levels so you can choose the best option for your fitness level. Please consult an expert before starting any fitness or wellness program.

New classes and programs will be added to the application every few months. Keep your notifications on so you can be updated when the next program launches!

All of our classes have music added in. We are working on further enhancements to provide more music options.

You can view subtitles by performing the following:

  1. While in a video, select the three dots option at the top right.

  2. From here, you can choose from the available subtitles. You can also select playback speed, quality, and audio options.

Yes, when you dismiss the app, the audio will continue to play in the background until you actually pause the video or navigate away from the video player.

A Guided Cardio workout is designed to be an audio-only workout that guides and motivates you through cardio workouts such as walks, jogs, and runs. Several of our MyHealth+ programs include Guided Cardio classes to help achieve your results faster.

For safety, please check and be aware of your surroundings at all times.

You can currently only play the videos directly on your device. We are working on enhancements to allow you to play videos using AirPlay and Chromecast.

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