My device is providing inaccurate results - Heart Rate, Activity, Body Temp, Sleep. How do I resolve inaccuracies with the Atria device?
WHY IS MY HEART RATE NOT ACCURATE?
Atria obtains your heart rate through its heart rate sensors. The sensors monitor your blood flow with the principle of light refraction, and then calculate heart rate through an algorithm, meaning a certain amount of data needs to be collected before the readings are correct. Therefore, the first reading you see when you put on the watch may be inaccurate, as it may not have collected enough data yet. Wear the watch for at least 10 seconds for an accurate reading.
WHY DOES MY HEART RATE NOT SHOW UP?
Your heart rate may not be appearing because:
- You are not wearing the watch correctly
- Ensure the watch isn't too loose or too tight
- Try to keep your hand still during the measurement
- Every person's skin reacts differently. Even when the watch is worn correctly, individual differences such as skin tone, hair follicles, tattoos, scars may affect sensors, thereby affecting measurement results
- You are not allowing the watch to measure more than 10 seconds
MY BODY TEMPERATURE IS NOT ACCURATE
It takes up to 5 minutes for the watch to measure your body temperature for the first time. After that, body Temperature is measured continuously.
The watch is NOT a medical device. It cannot be compared with professional medical equipment. The error range is ±0.3C.
Below are common reasons why your sleep is not accurate or not showing up:
- The watch is not worn before going to bed.
- You got into bed, but did not fall asleep - you may have been awake, but in sedentary state, such as using your phone or reading a book. In this case, the watch may have believed you had fallen asleep as there were no movements.
- You took the watch off right away after waking up