9 Reasons You Need This Smart Scale

Is it accurate?

It's not just accurate, it's the gold standard. FitTrack has been scientifically tested by Canadian medical professionals and proven to be within 2% as accurate as an x-ray analysis.

It's weigh smarter than your average scale.

Knowledge is power, power is happiness.

80% of people fail to maintain their health goals. FitTrack empowers you with 17 Key Health Indicators you can use to make smarter choices about your diet and exercise so you can live a healthier, happier life.

So long, trendy diets.

Hello, informed decisions.

How does it work?

With the latest bioelectrical impedance technology, FitTrack uses an imperceptible electrical pulse to give you a clearer picture of your health. In seconds, you'll know your body fat percentage, body mass index, muscle mass, and more.

So much more.

The last scale you'll ever buy.

We want to be the last scale you'll ever buy. That's why we offer the FitCare+ Lifetime Warranty with every purchase. If your FitTrack ever malfunctions, we'll send you a brand new, up-to-date model, free-of-charge. Because we stand behind every FitTrack we sell.

Designed for life.

Crafted with durable, quality materials and built for everyday use. FitTrack isn't just the best-looking scale on the market, it's the most resilient. Just ask our 120,000 (and counting!) customers.

- can weigh up to 396lbs

- tempered glass housing

- backlit LCD display

What if I change my mind?

Use the free FitTrack Pro app and monitor your body composition for up to 30 days, risk-free, on us. If you decide you don't love what you learn, we'll help you organize a return.

- 4.9 stars, hundreds of reviews

- exceptional customer service available 7 days a week

- free shipping & returns to almost every country

Can I share my FitTrack?

Easily manage up to eight users per scale so that the whole house can stay healthy together. FitTrack even syncs with your other health apps so that you can share data with multiple apps and devices to take more control of your health than ever before. Share reports online and stay motivated together!

How do I stay motivated?

With daily, weekly, and monthly health insights, you'll never feel "stuck" again. Monitor even the slightest changes in the areas that matter most to you, from muscle mass to subcutaneous fat. See improvements in your reports before you see them in the mirror, and stay motivated to hit your goals!

What's the best deal you can give me?

FitTrack is good for your financial health, too. That's why for a limited time we're offering 20% off.

Hurry tho because the offer runs out when the timer stops!

Choose your setup:

FitTrack Scale + FitCare Warranty

FitTrack Scale Only

FitCare+ Lifetime Warranty $19.90 $34.90

Get your FitCare+ warranty and extend your coverage up to a lifetime!

FitTrack - Smart Body BMI Scale $84.95 $169.90

80% of people fail to maintain their health goals! Get a clearer picture of your health with an easy to use body smart scale that measures weight, body fat percentage, muscle and BMI all in one step. Set goals and track your results easily with our FitTrack Pro App.

Our primary goal is to make all of our customers 100% satisfied.

Returns

Fit track aims to make you happy, and we back that up with our return policies. If you're not pleased with your purchase, please contact us and we will give you a refund or replacement for the same product. While we hope it doesn't come to that, we'll make it as painless as possible with our "30-day Satisfaction Guarantee."

To return your order, please contact us via email at support@getfittrack.com.

We will highly appreciate it if you can provide the following details to speed up your request.:

Name
Order Number
Reason for return
Screenshots/Pictures/Videos showing the exact issue you are having with our product

To qualify for a refund or replacement, items MUST be returned in its original packaging. Upon receipt of the returned product, a replacement will be sent immediately or a refund will be applied using the original payment method. Please note that payment processed via debit/credit card may take 5-10 business days to be completed depending on your bank’s policies.

Return shipping fee in returning your product for a reason other than that it is defective will be deducted from your refund amount.

A restocking fee of $9.99 may also apply depending on the reason of the return.

Please note that only purchases made directly from getfittrack.com qualify for our return policy. For all other FitTrack products, please contact your authorized reseller for merchant guarantee

If you are experiencing technical issues with your product, we encourage you to visit our FAQs or contact us at support@getfittrack.com.

Rest assured that we will do our best to assist you with ANY of your concerns

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@getfittrack.com or call us at +1 888-627-4376.

Shipping
To return your product, you should mail it to:

(Consignee): USDDB+E5Z4FV5
(Address): 5620 Grace Pl Commerce CA US 90022
(TEL）：001-3235970288

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Upon request, we may be able to provide a prepaid return shipping label and deduct the cost from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Terms of Service

OVERVIEW

This website is operated by FitTrack. Throughout the site, the terms “we”, “us” and “our” refer to FitTrack. FitTrack offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall FitTrack, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless BlendJet and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario, Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@getfittrack.com.

What is included with the FitTrack scale?

Wireless Bluetooth 4.0 Connectivity (Includes App)
Weight Tracking Management for Multiple Users
Vibrant LCD Display
Smart-Step Technology
Supports Android 4.3, iOS 8 and newer versions
Power: Four (4) AAA Batteries (not Included)
Scale Range: Up to 400 pounds (181.437 kilograms)

What languages does the FitTrack smart body scale support?

Chinese
Chinese Traditional
English
Japanese
Korean
French
German
Italian
Spanish
Portuguese
Russian
Vietnamese
Polish

How often should I replace the batteries in my scale?

Your scale uses four (4) triple-AAA non-rechargeable batteries which last three to six months. Rechargeable batteries can also be used.

What is the maximum weight limit supported by the scale?

The scale can support a maximum weight of 400 pounds (181.437 kilograms).

What is the minimum weight recognized by the FitTrack scale?

6.6 pounds or 2.9 kilograms.

Which metrics besides weight are displayed on the scale or in the app?

The scale displays the weight and the scale's status, while metrics are only shown in the app.

Is this scale waterproof?

Waterproof level is IPX-3. It is protected against water spraying up to 55 degrees from a vertical position at 9 liters/min with a pressure of 70-95 kN/m2 for six minutes.

Is the scale safe to use?

FitTrack uses Dual Bioelectric Impedance Analysis to measure body fat, which sends a low electrical current through the body when in use. This low electrical current is unnoticeable and is safe for humans.

Should I use the FitTrack smart scale if I have a pacemaker?

The FitTrack smart body scale uses an electrical current during measurements and is therefore not recommended for anyone fitted with a pacemaker or with an implanted medical device.

Is the FitTrack smart scale safe for use by pregnant women?

Pregnant women should consult their physicians before using the FitTrack smart scale. We recommend seeking professional advice before using any health-related devices.

I’m 17 years old, why do I only see readings about my body weight and nothing else?

Only the weight measurement is available for users under 18 years of age since younger users have rapidly changing body characteristics due to active body growth.

Can the scale be used without the app?

Yes, the scale can definitely be used as an ordinary scale. You can choose to use the scale without recording your weight on the app.

Can you give useful tips for first time FitTrack users like me?

Do not step off the scale or re-position your body before completing the measurement.
Place the scale on a stable and even surface, such as a tiled floor, to ensure accurate readings.
For several weigh-ins, please wait two to three seconds between users for the display to turn off.
Should you need to move your scale for your next measurement, please step on and off the scale quickly.
The scale display must indicate 0.0 pounds, indicating that the calibration is complete.

Setting Up Your FitTrack

Should the scale require a passkey, what should I enter?

Should your mobile device request a passkey, enter “000000”. You may be required to activate your phone's location service and restart your phone to connect to the scale.

My scale is not connecting to my mobile device, what should I do?

Should your scale not connect to your phone's Bluetooth, reinstall the app or restart the scale. Make sure your iOS or Android device is updated with the latest version.

The scale won’t turn on and the LCD display is blank. What should I do?

Make sure the batteries are installed correctly or replace the batteries.

How do I re-calibrate the scale?

Step on the scale for 1 to 2 seconds and then step off. The scale will automatically re-calibrate and indicate 0.0 pounds.

Measurement Questions

Why does my scale indicate an incorrect weight?

Scenario 1: "The scale indicates a weight differing by between 4 and 5 pounds, and only shows the correct weight once I have stepped off and on several times"

The scale may need to be re-calibrated to show accurate readings. To do this, place the scale on a stable and even surface such as a tiled floor. Step on and off the scale quickly, and it will indicate 0.0 pounds, indicating that the calibration is complete.

Why does the FitTrack Pro app only display only my body weight and no other body metrics?

A Bluetooth connection is necessary to record data. Install the FitTrack Pro app and log in. Turn on the Bluetooth on your smartphone and step on the scale with bare feet. The app should indicate “connected” and not “connecting,” and all data should be visible. The scale should now show the Bluetooth logo (“B”) as well as your weight.

If that did not work, try these steps:

Clean the surface of the scale and underneath your feet with a damp cloth or towel. Metrics may not be measured if the surface of the scale is not clean or the user’s feet are wet.
Check the age settings in the app. The app will only measure and track users who are over 18 years old. Users under 18 are still growing and experiencing changes in their body, and therefore only their weight can be measured and tracked.
Make sure your feet have direct contact with the surface of the scale. Please do not wear socks while weighing yourself.
Double-check whether the plastic film/cover is still covering the scale’s front. This must be removed to avoid interference with the readings.
Don’t step off the scale too soon. The weighing process is not complete until the progress bar on the display screen flashes three times.

Why does my body composition data differ from those at the gym/clinic?

Don’t worry, this is completely normal! The numbers on your scale may not confer with other measurement methods and professional medical instruments since it is a home-use scale intended for reference.

Your FitTrack scale uses bioelectric impedance analysis (BIA), which is a common method for estimating body composition, particularly body fat. The BIA method is a cost-effective and accurate means to estimate body fat percentage.

Why do %fat, %muscle, and %water comprise 122% of my total body weight?

It is normal for these three indices to add up to more than 100% since water is present in both fat and muscle tissue.

What does the scale measure?

FitTrack Smart Body Scale measures 17 essential health factors including weight, body fat, muscle rate, hydration, bone mass, visceral fat, BMR, BMI, protein, and body age.

Application & Data Questions

Where can I download the FitTrack Pro app?

The FitTrack Pro app is available from the App Store https://itunes.apple.com/us/app/fittrack-pro/id1382233373?mt=8 or

Google Play Store https://play.google.com/store/apps/details?id=com.icare.fittrack.

You can also search “FitTrack” via Google to install the program. The app is compatible with iOS 8.0 and Android 4.3, as well as newer versions of the software.

What is the cost of the FitTrack Pro App?

The FitTrack Pro app is FREE!

Does the FitTrack Pro app access any private information?

NO! Your FitTrack Pro app will never access private information.

Why does my Android device ask to grant FitTrack access?

The access agreement that appears on your phone is an Android system requirement; this notification is not seen on an iOS device. Other mobile applications on Android devices, like MyFitnessPal, present a similar permission request.

Can the FitTrack Scale sync with other apps?

Other apps can be linked to your FitTrack scale such as Fitbit, Apple Health & Google Fit. But to access the functionality as advertised, the FitTrack scale is 100% compatible with Fittrack Pro app. The FitTrack Pro app is specifically developed for FITTRACK scales.

To sync, go to Me—User Settings on your FitTrack Pro app and connect to Apple Health, Google Fit, or Fitbit. On an iPhone, Fitbit will sync the latest data only if you exit the Fitbit app (double click the home button and swipe up) and reopen it.

How often should my Bluetooth device (mobile device) be near the scale to maintain my measurement history?

There are two ways to transfer data between the scale and mobile device. If your smart device is near the scale when you weigh yourself, the app will automatically connect to the scale through Bluetooth and immediately transfer body metrics to the device.

Should your mobile device not be with you when you weigh in, the data will be recorded on the scale and sent to the app when the scale and device are connected. The scale can recognize up to 8 users, separately storing up to 1000 sets of data. Please connect your device to the scale before it reaches its data limit.

How does the scale register the weight of different family members?

Each user can sync their own smartphone or share a single app and create profiles in Family Management. If users only have individual profiles in the app, the scale will only sync data to each person’s device.

Can other users see my weight?

Other users will not have access to your data unless you permit them to add your profile to their app. You can use your personal mobile device and app account to maintain privacy.

Does FitTrack work with my iPad?

Yes, FitTrack is compatible with your iPad. At the top left of the App Store, switch your search filtering from iPad to iPhone only to install the FitTrack Pro app for iPad.

Can I change units of measurement manually within the apps?

Yes, both the FitTrack and Apple Health apps allow you to change units of measurement from pounds to kilograms and vice versa.

How do I change the units of measurement from lbs. to kilograms or vice versa?

Open the FitTrack Pro app and click "Me" at the bottom. Your personal information includes a button to select "Lbs" or "Kg." The unit of measurement you select will be highlighted in white.

How do I delete a data entry?

Do you have an iOS device?

On an iOS device, open the FitTrack Pro app and click "Tracking Graphs". Select the button in the top right-hand corner to open your historical data. Swipe left on the entry you want to delete. A red trash button will appear. Select the trash icon to delete the data entry.

Do you have an Android device?

When using the FitTrack Pro app on an Android device, click "Tracking Graphs", select the button in the top right-hand corner. When individual data entries are displayed, click and hold the entry you would like to delete. After a few moments, a new pop-up will form asking if you would like to delete the entry. Select "Yes" to delete.

Does the scale sync with Apple Watch?

Unfortunately, FitTrack Smart Scales do not currently sync with the Apple Watch.

Does the scale work with a computer?

Not right now! We are working on that development.

How do I reset my application password?

1. Open the application.

1a. If you are signed in, click "Me" on the bottom right and select Settings. Under Settings, select "Sign out".

1b. If you are signed out, select "Forgot your password?” underneath the Sign In button.

2. Follow the procedure to reset your password.

I received a malware notification from Norton. What's that about?

Norton does not recognize FitTrack and therefore the Norton App Advisor may require the app to be uninstalled. Our technical team is working with Norton to remove this false warning.

FitTrack will never access private information. We appreciate your concern about the safety and integrity of your personal data, and we want to assure you that the FitTrack Pro app does not use or access private information. Customer satisfaction is our priority and we view the security and privacy of our customers as a top priority. The access agreement that appears on your phone is an Android requirement; this notification does not appear on an iOS device. The permissions window is controlled entirely by Android.

You can attempt to register using a fake email address should you not want to provide a personal email.

The latest permissions and what we are accessing are:

Device & app history − Allows access to your historical app data and allows the app to save additional information. It must be activated for your data to sync with other apps like Google Fit.
Identity − Allows your application to access previously saved accounts and to change any personal information saved to the device while allowing login to the app using other accounts (like Facebook).
Location – Android, using software Android 6.0 or later, requires this access when Bluetooth is activated.
Photo/Media/Files & Camera – Allows you to upload or take a profile picture for your account.
WiFi connection information – Allows the application to upload data to the cloud.
Bluetooth connection information - Allows the scale to sync data collected to the mobile app through the Bluetooth connection.
Device ID & call information - The scale needs to know which device to sync to, facilitated by the Device ID.

FitTrack has been certified by FCC, CE, KC, FDA. For more questions, you can reach us at +1 888-627-4376.

We at FitTrack are dedicated to bringing you the latest fitness technology. It is our goal to increase everyone's insight and gain a deeper understanding of one's own body, as we take weight measuring on a whole new level.

FitTrack offers the smart scale that will change society's weight measuring standards. We aim to make everyone look past the digits and focus on the balance of your body composition, leading you to a healthier lifestyle!